Which of the following is one of the AACN's six standards for a healthy work environment?

• A. Skilled Communication
• B. Patient Privacy
• C. Reduced Workload
• D. Electronic Documentation

Answer: (A)

Skilled communication is a foundational practice in the AACN’s healthy work environment standards. This standard focuses on exchanging information clearly, promptly, and respectfully among all members of the healthcare team, especially during handoffs, rounds, and when raising concerns. When communication is precise and complete, and when team members confirm understanding (closing the loop), patient safety improves and teamwork strengthens.

Think of it in action: a structured handoff using a framework like SBAR (Situation-Background-Assessment-Recommendation) helps the incoming nurse know exactly what to anticipate and what needs follow-up. This kind of clear, purposeful exchange reduces misunderstandings, prevents errors, and supports other aspects of a healthy work environment, such as collaboration, decision-making, staffing decisions, recognition, and authentic leadership.

Other options touch on important themes in healthcare, but they aren’t the specific standard being described. For example, patient privacy concerns confidentiality, which is crucial but not the focus of this particular standard; reduced workload relates to staffing considerations rather than the communication practice itself; electronic documentation is a tool for record-keeping, not the standalone standard of skilled communication.